Privacy policy.

At Evans Joinery Studio, we are committed to protecting the privacy and personal information of our clients. This Privacy Policy outlines what information we collect, how we use it, and the steps we take to keep it secure.

We adhere to the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications (EC Directive) Regulations 2003. Our goal is to give you clear information about how your data is handled and to ensure you remain in control of how and when you hear from us.

How We Collect Your Information

At Evans Joinery Studio, we collect personal and business information in order to provide you with the best possible service — from processing your orders and offering customer support to keeping you informed about our products and craftsmanship.

We may collect your details through the following channels:

  • When you place an order online or in person

  • When you complete a trade account application or product enquiry form

  • Through your interactions with our website, including browsing activity and online chat conversations

  • Through email correspondence, telephone calls, posted enquiries, or in-person meetings

  • When you subscribe to our marketing communications, such as newsletters or promotional offers

Your contact information may also be stored alongside your order history for reference and to ensure a seamless customer experience.

The information we may collect includes:

  • Personal contact details — your name, company name, billing and delivery address, email address, telephone number, and professional title.

  • Product and service information — details about the products or services you have purchased or enquired about.

  • Order and payment history — previous orders, payment records, and (where relevant) credit information.

  • Professional details — information provided when applying for employment or collaboration opportunities.

  • Online activity data — non-personally identifiable information such as device type, browser type, pages visited, navigation path, and IP address. This may include how you arrived at our website (e.g., via search engine or online advertisement).

  • Marketing interactions — information provided when subscribing to our newsletter, participating in promotions or surveys, and data on email engagement (such as opens and link clicks). We may also retain information you provide when contacting us through social media or other digital channels.

All information collected is handled in accordance with applicable data protection laws, and is used solely for legitimate business purposes related to your relationship with Evans Joinery Studio.

How We Process Your Information

When you provide personal information to Evans Joinery Studio, you consent to its use in accordance with this Privacy Policy. We only collect information that you voluntarily share with us. If you prefer that we do not collect certain details, please refrain from submitting personal information to us.

We use your information responsibly and only for legitimate business purposes — such as processing your orders, providing customer support, improving our services, and maintaining communication regarding your projects.

In certain cases, we may share personal data with trusted third parties where it is necessary to deliver our services or comply with legal obligations. Examples include:

  • Partner suppliers and contractors – when your contact details are required to fulfil a service or deliver a product as part of our agreement with you.

  • Legal and regulatory authorities – where disclosure is required to comply with applicable laws, court orders, or for the prevention of fraud or other criminal activity.

  • Third-party IT and data service providers – who assist us with secure data processing, storage, or communication systems.

Whenever information is shared with an external processor, it is transferred securely and the third party is contractually obliged to maintain the confidentiality and security of your data. They are permitted to use it only for the specific purpose for which it was provided.

Evans Joinery Studio ensures that all data processing activities are carried out in compliance with the UK GDPR, the Data Protection Act 2018, and other relevant regulations.